Understanding Blocked Bookings


Understanding blocked bookings

Offering your clients great service is key and is often the deal breaker for whether or not clients will book through your travel business. To help you do what you do best, the FlightSiteAgent team has put together a fact sheet of everything you need to know about blocked bookings.

What is a blocked booking?

A blocked booking allows you to reserve a ticket temporarily, while your client decides whether or not to go ahead and book. This comes in handy when there is a slight delay in quoting and confirming a booking.

When are blocked bookings used?

Typically this method of booking is used by an agent when quoting or waiting on a client to make payment to ensure they get the seats they require. Blocked bookings are also made to capitalise on sales or special deals and is known to be a great way to ensure availability during the back-and-forth process of a client signing off and making payment.

How to block a booking

In order to block a booking you’ll need the following documentation:

  • Your client’s passport or ID, depending on whether you are booking a domestic or international flight
  • Dates of travel
  • Flight routing

Once you have the above information, follow the below steps.

  1. Insert routing and dates – complete the below form with relevant routing and travel dates.
    12. Click the “book” button to select your preferred flight option.23. Complete the form with your contact details and click “proceed”.34. Complete the form with your client’s details and then tick the “terms and conditions” box to proceed to “block ticket”.45. Once the “block ticket” option has been selected, the system will provide a reference number starting with FMNSA as seen below. This means your booking has been successfully blocked.5

How long is a blocked booking valid for?

Your booking will be kept on hold for up to four hours after which it will cancel so it’s best to advise your client to confirm and/or make payment before then to avoid unnecessary stress or disappointment.

To note: FlightSiteAgent keeps blocked bookings that have not cancelled until 9pm every evening.

Can a blocked booking be extended?

Yes, however in order to do so you will need to inform the FlightSiteAgent team. They will then take the necessary steps to ensure your blocked booking is kept for a little longer.

To note: This option is subject to change and availability so is not always guaranteed. To get in touch with the team email info@fightsiteagent.co.za or call 0860 23 25 26.

What tickets can be blocked?

Any ticket can be blocked provided that it is showing on the FlightSiteAgent system. If you’d like to book a flight for a client to travel within a few hours the system won’t bring up availability. An exception to the general rule and important for agents to bear in mind is that Mango bookings won’t allow tickets to be blocked for travel within 48 hours.

Can the price on a blocked booking change?

Yes, the price will change when the booking expires and availability changes or when taxes are reviewed overnight.

How can a blocked booking be confirmed?

To confirm a blocked booking, you need your booking reference, which can be found under your block order. Here are a few steps to follow:

  1. Click on “accounts tab” and drop down and select “block orders”.6
  2. Insert either the date for which the booking was made or click on the reference number provided.7
  3. Once you have clicked on the FMNSA titled order reference the booking will show. To make payment select “payment”.8
  4. The page will then direct to the payment option. If you’d like to make the payment using the money in your “wallet” then select “deposit”. If instead you’d like to pay by card then select “credit card”.

To note: When making a payment directly by using a credit card always ensure you are using your own card as the system will only deduct the nett amount. To get the commission, you would need to use the “card link” option to top up your wallet.9

Should you have questions or would like to book a telephonic training session with one of the lovely ladies at FlightSiteAgent HQ, please contact us at info@fightsiteagent.co.za or call 0860 23 25 26.


Understanding blocked bookings_PDF